Delivery & Returns Information | Country & Stable

Delivery

  • Standard UK Delivery (2-4 Working Days) - £4.95
  • Next day UK Delivery (Next Working Day – orders must be placed before 2pm) - £7.95
  • Saturday delivery - £19.95 (Orders must be placed before 2pm on Friday)
  • Collect in store - FREE (Collection available Tuesday to Friday only)
  • FREE UK Standard delivery when you spend £50 and over *
  • International delivery - rates will be calculated at checkout

All orders are sent with DPD. You will be allocated a 1-hour delivery slot, and if you enter your mobile phone number/email address when ordering, you will receive SMS/email notifications with tracking details and your delivery slot.

We can deliver to virtually any address in the world. (Please note that there are restrictions on some products, and some products cannot be posted to international destinations.) Should there be a delivery issue with a product you have purchased, we will contact you as soon as we are able.

In order for us to be able to offer a vast product catalogue, some items may need to be ordered in for you. These are made visible with ‘Dispatched in 4-5 Working Days’. Please allow 10 working days for these to arrive with you, after dispatch and delivery.

Store Collection

If you select to click and collect from our store in Olney, Buckinghamshire a member of staff will contact you when you order has arrived and ready for collection.

When you place an order, we will provide you with an estimated delivery timeframe based on the availability of your items and the delivery options you choose. NOTE: These are estimates, timeframe for delivery may be subject to change.

Returns

If you are not happy with your purchase, you can return any undamaged and unsoiled items within 30 days for a full refund. NOTE: Items must be in 'as new condition', in the original packaging with the labels attached.

Inside your parcel you will find a DPD label and returns form. Simply fill in this form, stick the DPD label on the outside of your parcel, and put the completed form inside. Go to DPD online (https://www.dpd.co.uk/apps/shopfinder/index.jsp) to find your local drop off location to drop your parcel off at your convenience to be returned to us.

You should expect to receive your refund within two weeks of us receiving your parcel. This includes the time it takes your bank to process our refund request.

NOTE: Faulty products returned after 30 days are sent to the manufacturer for inspection, who will decide if it is a fault with the product. This process can take up to 21 days.  Should you think there is an issue with your product – please contact us and we will ab able to assist you further.

If you have any questions about our delivery or returns policies, please contact us

Price Match Promise

At Country & Stable we do our best to make sure you always get the best quality at the best price. If you find the same product somewhere else, let us know and not only will we match that price, but we'll beat it! Simply give us a call on 0800 0542 205 with what the product is and where you have seen it cheaper – we will then beat that price!

The product you are wishing to price match must be the same as the one we advertise, in stock with the retailer you are wishing to price match against.  This cannot be used with any other offer or discount code.  We do not price match against Amazon or eBay. 

Don’t forget that you still get free delivery on all orders over £50 and free returns on any item we have price matched.

*For more information about our returns, delivery and price match policies, please read our Terms & Conditions.