Privacy Policy

This Privacy Policy explains to you what personal data we collect from you when you interact with our website or use our services.

Country & Stable of Olney Limited is committed to processing personal information about its customers’ in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

It is likely we will need to update this policy from time to time – you are welcome to come back and review this policy at any time.

Data collection

Country & Stable of Olney Limited are the Data Controllers for all the data collected. We collect data when you:

  • you use our website
  • make an order with us
  • you contact us or
  • you are a recipient of an order

Types of Information and Why we collect it:

We collect your name, address, phone number, email address and other contact details when you place an order with us to ensure that your order can be shipped to you. By providing us with this data you can consented for us to have this information and for us to contact you about your order if needed.

If you order through the website we use 3rd party companies (Worldpay & Paypal) to process your payment information. We do not store or have access to your payment details. If you place an order over the phone – your payment details are kept secure in a locked cabinet.

We will also information such as your IP Address, device used, browser type, and products viewed/purchased. We collect this data to help us to improve our site and services we offer to you. We have a legitimate interest to collect this data about you.

All data is only kept for as long as we need to. Should you have any questions about your data – please contact us at info@countryandstable.co.uk

How do we collect this information?

We collect personal information:

  • directly from customers: e.g. when a customer places an order or registers on our website
  • From cookies that are used on our site.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

Country & Stable of Olney Limited is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Third party access

Access to your personal information is only allowed when required by law, or when we are contractually obligated to be able to complete your order (such as giving your address to our courier), we do not, and will never, sell or share your personal information with third parties.

How long do we keep personal information?

We will only retain customers’ personal information for a period of 25 years after the last purchase from us was made to ensure that you get the best experience from us.

Marketing

When you place an order with Country & Stable of Olney Limited you will be signed up to our direct market lists. We have a legitimate interested to contact you about products and services offered by Country & Stable of Olney Limited.

You can unsubscribe from our emails at any time – simply click unsubscribe anytime which is at the bottom of the emails you received from us.

Links to other websites:

From time to time we might link to other websites, these websites are not in our control and we can not be held responsible for any breech of information and we urge you to read their privacy policy.

Website Cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

Country & Stable of Olney use cookies to keep a track of what you have in your basket, or when you return to our website.

Cookies cant harm your computer and we don’t store your personal information in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of our site. These can be such things as resolving errors, or products you have previously browsed with us.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us.

To make full use of the online shopping and personalised features on Country & Stable of Olney, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. If you consent to cookies, you are consenting to us using the data collected to show you other products and services offered by Country & Stable of Olney Limited on other websites, such as Facebook and Google.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.

1 - reg_fb_ref, wd, datr

These cookies are used by our third party social media provider Facebook and contains the last Facebook page that the web browser visited and also browser window dimensions.

2 - __atuvc

The __atuvc cookie is created and read by Add This javascript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to Add This and removing it when disabling cookies would cause unexpected behavior for users.

3 - _utma, _utmb, _utmc, _utmz

These cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at Country & Stable of Olney Limited and Google. We are never shown your confidential information.

4 - Session

This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.

5 - Recently Viewed Products

This cookie collects data to display all recently viewed products you have clicked on whilst visiting.

6 - Shopping Basket

This cookie collects data to track the item(s) added within your shopping basket.

7 - Secure Cookie Container

This cookie collects data inside of a cookie container to ensure data is transmitted in a secure method.

8 - Flash cookies (or Local Shared Objects)

On Country & Stable of Olney Limited we sometimes display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flash player Security Settings. Please bear in mind though, that if you disable Flash cookies for Country & Stable of Olney Limited you'll be unable to access certain types of content on the site, such as videos.

Country & Stable Share & Social Tools

If you take the opportunity to 'share' Country & Stable of Olney Limited content with friends through social networks such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further Information about Cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org.

Third Party Cookies

When you visit Country & Stable of Olney Limited you may notice some cookies that aren't related to Country & Stable of Olney Limited. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type & version of web browser you're using to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to Check Cookies are Enabled

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
  4. If you are using IE9, click ALT-X, then Internet Options and find the 'Privacy' tab from there.

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

All other browsers

Please consult your documentation or online help files.

Maintaining a secure experience on the internet.

We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.

Why do we collect this information?

We collect your personal information to:

  • provide you with services that you may request from us.
  • meet our legal and regulatory obligations.
  • To improve the functionality and experience of our website
  • Access to personal information

To make a request to Country & Stable of Olney Limited for any personal information we may hold, we need you to contact us by writing to the address provided below:

Country & Stable of Olney

19 Stilebrook Road
Olney
Buckingham
MK46 5EA

Or by emailing us at info@countryandstable.co.uk

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018

How to contact us:

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email: info@countryandstable.co.uk

Or write to us at:

Country & Stable of Olney

19 Stilebrook Road
Olney
Buckingham
MK46 5EA